Archive for Carman de Voer

Organization as Theocracy Metaphor

Hi Lisa, I had fun originating the “theocracy” metaphor. Your question, ‘What are the dynamics that can lead us to imagine other people as objects?’ guided me throughout. As with all metaphors it both illuminates and obfuscates.

Organization As Theocracy

Theocracy: government by men claiming to know the will of God.

Etiology of Error

The Messianic [Christian] Scriptures are a record of rabbis disciplining rabbis. In-groups were those rabbis who accepted Jesus as Jewish Messiah; out-groups—rabbis who rejected Jesus as Jewish Messiah. “The world”—ancient Jewish society—was the arena of reclamation. All discipline was lateral –rabbi counseling rabbi–and only after the completion of the biblical canon became hierarchical [leader controlling “laity”].

Replacement Theology

In the ensuing centuries, an institution emerged calling itself “Christianity” borrowing concepts from the Jewish worldview and organic culture contained in the sacred scripts. Rather than leaders [rabbis] disciplining leaders and furnishing them lateral training, it conceived a learned group of [non-Jewish] men [clergy] communicating ‘higher’ learning to powerless men and women [laity].

In-groups became those who accepted the institutional interpretation of the Scriptures; out-groups became those who rejected such. The catholic [universal] leadership and institution became “the saved’’—“the world” became those outside of and [often] opposed to “the church.”

Protestant Ethic

A paradigm shift: from individual within the corporate to corporate within the individual.

Dimensions:

• Bi-polar partitioning of people into classes [“superior” and “subordinate”-“saved” and “unsaved”]
• Isolation
• Impersonality
• Systematic and detailed planning of activity
• Efficient and effective “good works”
• Motion economy with corresponding disdain for relaxation and “idleness”
• Time=money
• Patriarchy
• Wealth confirms divine favor
• “Spiritual” slavery to god

Implications for Organizations

The impersonal organization is exalted to divine status and becomes the unconscious projection of human needs and neuroses. Organization has a psychological profile: mission, vision, and values. It is feared and obeyed because “it” controls the material bases of life. Activity un-related to its “business” [idiosyncrasies, laughter, social interaction] is disloyalty to the deity. Object is supreme; subject is slight.

Management: Enacts the business [busy-ness] of the controlling entity. A priestly class “above” mediates between the “deity” and those “below” or “down” the hierarchy. These systematically plan the lives of “workers” to the last detail. Credentials, honor, status, and remuneration confirm their calling as a priestly aristocracy of labor.

Separation and secrecy [hence, ‘secretary’] sanctify them away from the potentially contaminating operatives. Workers are objects to be ‘reconciled’ to the deity [organization]. Management’s success is judged by melding the will of the organization and the will of workers. Obedience, submission and commitment are paramount.

Management Assumptions:

Non-managerial workers are in deficit [“sinners”]. Non-managerial workers exhibit the following characteristics:

• Dislike work and attempt to avoid it
• Have no ambition, want no responsibility
• Would rather follow than lead
• Are self-centered and therefore do not care about organizational goals
• Resist change
• Are gullible and not particularly intelligent

In fine, “workers” are “slaves of god” in that they experience a symbolic ritual of dishonor (social death) inflicted by both themselves and the enslaving organization. As slaves they are deprived of freedom of decision and action by means of force or enforced solidarity with a view to the utility of the enslaving organization. Self-manumission obtains when leaving an enslaving organization; slavery resumes when entering another. The brutal and brutalizing relationship is masked by a thin veneer of civility that is mitigated only by State “protection.”

The antagonism between “leaders” [shepherds] and “led” [sheep] can only be remedied by workers being “born from above” and “saved” [e.g., from unemployment]. Workers must “perform”—demonstrate unequivocal commitment [“everything not out of faith”—commitment—“is sin”] to the divine order—no matter how odious its dictates.

Servitude is insufficient–workers must repent of their own knowledge, repudiate their own identities, and adopt the new identity espoused by their “teachers.” As objects or instruments, workers must “demonstrate” complete and unequivocal submission [slavery] by surrendering to the higher power. In fine, they must “transform by making their minds over” [Romans 12:2] to prove to themselves what is the good and perfect will of the Power. The social pattern is re-enacted within each organization.

From What prevents us from regarding others as whole human beings?, 2009/02/21 at 6:32 AM

Towards the Re-Humanization of Work

Hi Lisa, Two elements that strike me about the Cave allegory are:

1) Dehumanization
2) Degradation

Interestingly, The Free Dictionary links dehumanization with mechanization:

1. To deprive of human qualities such as individuality, compassion, or civility: slaves who had been dehumanized by their abysmal condition.

2. To render mechanical and routine.

Given the resurgence of Scientific Management with its systematic reduction of the human being to the status of automaton I would agree with Morgan’s characterization of most organizations:

“it may seem more appropriate to talk about organizations as prisons rather than as psychic prisons, since the exploitation and domination of people is often grounded as much in control over the material basis of life as in control over ideas, thoughts, and feelings” (p.248)

I believe Morgan referring to a state of bondage or control from which people cannot easily escape—especially with families to feed. However, I would characterize most organizations as both psychic and literal prisons. We routinely hear about “minimum” wage, and union and legal “protection.”

It thereupon occurred to me that a pre-occupation of the Ideal Cave Leader would be human rights and freedom. Interestingly, The Fifth Discipline calls for “a new organization…that is more consistent with human nature” (p.351). The implication being most organizations are not “consistent with human nature.”

In Plato’s allegory the Leader strives to enlighten and emancipate those immured in the Cave. As the aegis of the Universal Declaration of Human Rights ( http://www.un.org/Overview/rights.html) I believe Eleanor Roosevelt exemplifies Plato’s Ideal Leader.

Article 23 (1) Everyone has the right to work, to free choice of employment, to just and favourable conditions of work and to protection against unemployment.

Article 26 (2) Education shall be directed to the full development of the human personality and to the strengthening of respect for human rights and fundamental freedoms.

Mrs. Roosevelt declared: Where, after all, do universal human rights begin? In small places, close to home — so close and so small that they cannot be seen on any map of the world.

Yet they are the world of the individual person: the neighborhood s/he lives in; the school or college s/he attends; the factory, farm or office where s/he works. Such are the places where every man, woman, and child seeks equal justice, equal opportunity, equal dignity without discrimination. Unless these rights have meaning there, they have little meaning anywhere. (pronominal changes mine)

How beautiful! However, it seems to me that many of the chained prisoners are more captivated by the shadows cast by puppeteers like Frederick Taylor (“You are not supposed to think. There are other people paid for thinking around here.”—Morgan p. 25) since they “are in the habit of conferring honors among themselves” (to quote Socrates) and derive material benefit within such self-sealing environments.

What do you see when you peer into the “Cave” Lisa?

Bye for now!

References

Morgan, G. (1997). Images of Organization. Second Edition. Sage Publications. London.

Senge, Peter. (1990). The Fifth Discipline: the art and practice of the Learning Organization. Doubleday: New York.

From The Ideal Leader, 2009/02/15 at 5:58 AM

Personal and Organizational Transformation

Scrooge’s Metanoia and Organizational Conscience

Hi Lisa,

Wikipedia describes metanoia (changing one’s mind) as “embracing thoughts beyond its present limitations or thought patterns.”

Ebenezer Scrooge’s metanoia seems to support this definition. But Scrooge’s “shift of mind” also appears to have been a group experience. Could metanoia have occurred apart from the Spirits? To illustrate, Scrooge says, “I will honour Christmas in my heart, and try to keep it all the year. I will live in the Past, the Present, and the Future. The Spirits of all Three shall strive within me. I will not shut out the lessons that they teach.”

It therefore seems unlikely that Scrooge could have transitioned from a “mechanistic” to a “systems” worldview without the Spirits. In turn, without metanoia he would not have “learned” (i.e., created a learning organization—I liken metanoia to an electric charge sent through frozen water pipes to “change” the ice to water).

The Spirits fostered commitment to the long term (shared vision), surfaced shortcomings in his worldview (mental models), helped him see the larger picture (team learning) and enabled Scrooge to see how his actions affected his world (personal mastery).

Organizational Conscience

But the Spirits also submerged Scrooge into intense scrutiny and group assessment. Perhaps the Spirits were schooling Scrooge in “double-loop learning” (i.e., teaching him that his development depended on questioning and challenging norms)? Regrettably, organizational conscience is not discussed in LO literature. Perhaps I’ve overlooked it.

Your thoughts Lisa?

P.S. I wonder how many seals I’ll see while walking the Stanley Park SeaWall today? I’m heartened by the appearance of buds–it seems that they, like me, are impatient for Spring. The ocean always inspires awe and elicits my respect–and, through its vociferous grandeur trumpets my abysmal ignorance.

From Transformational Processes – Radical Transformation, 2009/02/07 at 6:59 AM

Ways of thinking about learning and change

Carman de voer writes: Hi Lisa, I haven’t heard of Hargrove’s model. My conception of transformation derives from the texts of Mezirow, Brookfield, Banathy, and Tennant and Pogson. Your transformative-holistic learning model has really piqued my curiosity, however. Could I hear more about it?

Your reference to transformation is fortuitous because “transformation” will be the theme of an impending conference I and my co-workers will attend. 

Though it is important to know what words mean I anticipate that “transformation” will be applied in a single-loop fashion: that is, it will be the label under which the organization will discuss whether it is “on course” (probably in a budgetary sense). For me, transformation in a double-loop sense signifies questioning the relevance of the “destination,” among other things.

Could we talk transformation Lisa? I expect that our interchange will be steel and flint (interchangeably) igniting a conflagration of ideas.

The fog continues to sit like an elephant on the city. No seal sightings yesterday—only actors appearing from and disappearing behind the curtain. The sun attempted to re-assert its dominion– but in vain. How I long for the “virtuous light” (to quote Elinor Wylie).

Bye for now!

Defining the space of managerial freedom to avoid noxicants

More from Carman de voer:

Great questions Lisa, Perhaps I could begin to address them through a practical illustration:

I recently heard about a professional bureaucracy that is experiencing high turnover of its trainees—which, in such an organization, is surprising given the time, money and personnel allocated to training.  Furthermore, neophytes exhibit enormous enthusiasm and commitment.

In terms of the brain metaphor (cybernetics) the organization could pursue the following:

Ask questions:

1) What is it about our culture that contributes to high turnover? What do trainees tell us (via exit interviews)? How might the workload exceed the limitations of trainees? What kind of treatment do trainees receive once on the job? Is it civil or uncivil? In other words, surface noxiants.

Avoid noxiants: (set limits on undesirable behavior):

2)  Don’t browbeat. Don’t overload (with information). Don’t exceed the capabilities of trainees. Don’t impose unreasonable deadlines. Don’t proscribe social [professional] interaction with co-workers.

Morgan says: “Cybernetics shows us that effective management depends as much on the selection of the limits that are to be placed on behaviour as on the active pursuit of desired goals” (p.99)

I would like to further delve into your questions tomorrow Lisa (I’m off to work now).

Bye for now!

Organization as Brain: Avoiding Noxiants

Another interesting and educational post from Carman!

Lisa writes: “I wonder what it would do for us to consider organizations as creative, intelligent energy? I wonder if it would lead us to open up to these qualities, to the creative intelligent energy of others?”

Two excellent questions Lisa. Employers may not understand the Brain metaphor’s enormous potential to impact their “bottom line.”

To illustrate: Cybernetic system behaviour, says Morgan, is guided by the avoidance of undesirable system states [noxious outcomes]. A themostat achieves its goal by avoiding such “noxious outcomes” (not too hot or cold).

The same principle applies to complex social states where great codes of behaviour are framed in terms of “Thou shalt NOT.” Morgan describes “avoiding noxiants” as  “defining a space of acceptable behaviour within which individuals can act, innovate, or self-organize as they please.” pp.98-99

Examples: “Don’t overload others with information.” “Don’t respond to provocation.” “Don’t speak to and treat others in inappropriate ways.” “Don’t expect people to work beyond their capacities and limitations.”

By taking the Brain metaphor seriously and [for example] avoiding noxious states, many organizations could well see a reduction in stress and sick leaves which have become pandemic.

Your thoughts?

Metaphors of Organization: Organization as Brain …

Carman writes: Perhaps we could begin with “Brain.” While many are inclined to see the brain as somehow separate from and higher than the rest of the body, Morgan proposes that “intelligence” is, in fact, distributed throughout the entire body—such as the legs hands, feet.

In short, there is no master, centralized intelligence. The brain, says Morgan, “is linked to quasi-independent processes linked to a minimal set of key rules making the whole system appear to have an integrated, purposeful, well-coordinated intelligence.”

This makes sense to me. The intelligence of a symphony orchestra for example, is not confined to the conductor but is rather “distributed” throughout the system. I suggest that society has overstated the role of the brain and understated the integrated functioning of the rest of the body. The separation of “brain” (manager) and “hand” (worker) is a popular practice in organizations. Viewing the entire organization as “brain” however, might be more productive (and realistic).

Your thoughts?