Brain research confirms the physical as well as the emotional damage of rudeness, of abuse. It’s also well known in psychological circles that abuse that is not healed, tends to perpetuate itself. This is a key part of the physiology of dominator culture. But we can learn to choose action over reaction, and to replace rudeness with kindness and care:
http://www.huffingtonpost.com/dr-douglas-fields/rudeness-is-a-neurotoxin_b_765908.html
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