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Comments Now Working

Thank you to my good colleague Candice Shehorn for letting me know that comments were not working on the site.  As a WordPress newbie, I had set the Option regarding postings to “subscriber must be registered and logged in.” I had read that this setting was a good way to avoid SPAM — well, yes, if people can’t post — no SPAM!  Oh my. 

I’m glad to report that comments are working correctly now.  I review them to make sure they are appropriate and not SPAM, so if you don’t see your comments posted right away, you should see them within 24 hours.

I appreciate hearing from you. If you have any non-comment feedback about this site, please email me at: lisa.christie@creativeleadercoach.com  

The Gift of High-Commitment Leadership

One way that organization culture shapes results relates to employee (or team member) commitment. Research has shown that high levels of employee commitment, as measured by employee retention and whether the employee would recommend the company to a friend as a good place to work, are correlated with an increase in operating margins and net profits and that low levels of commitment are associated with a decrease in these indicators.

What factors impact team member engagement? These factors include:

1) Team members’ perceptions of the quality of leadership (the quality of the organizational vision and strategy, and the leader’s ability to inspire commitment to a larger worthy goal);

2) Opportunities for development;

3) Empowerment; and

4) People skills of the employee’s immediate supervisor.

This is consistent with the observation that, increasingly, people seek meaning and self-actualization in their work, and that that the quality of their interpersonal relations is important to their quality of work life.

Can we provide this kind of work environment for our team members? One of my coaching mentors likes to say that as coaches, we give to our clients most abundantly that which we hold for ourselves. Adapting this to the topic at hand, we might also observe that: As leaders, we give to our colleagues most abundantly, that which what we authentically give to ourselves.

1) Do you fully believe in the mission and vision of your organization? Do you feel you are making a contribution?

2) How self-actualizing are you within the context of our own role? Are you able to contribute to your fullest capability?

3) Are you very satisfied with the quality of our relationships and interactions with colleagues?

If the answer to all of these questions is yes: Fantastic! What are some of the ways you are shaping an environment in which your team members can be similarly inspired and engaged?

If the answer to any of these questions is no: What is missing and how can you add that missing piece or pieces into the equation for the benefit of both yourself and your organization?

The beauty of this approach is that it is a virtuous cycle. What you allow yourself, you can give to others; and what you give to others comes back in terms of increased satisfaction and higher quality of relationships.

In that spirit, may you enjoy and share these most important gifts of meaning, contribution and goodwill this holiday season and in the years to come!

Culture as Strategy

Usually, when we think about strategy, we don’t think about culture. Culture is a given – it’s just there.  In this post, I propose that culture is always an implicit aspect of strategy and that, by recognizing it as such, we can better position ourselves to achieve extra-ordinary results.

Theory

It can sometimes be helpful to review the assumptions we take for granted. In that spirit: culture is defined in various ways, but for our purposes, let’s tease it apart to reveal three dimensions:

1. First, it’s a complex of inter-related beliefs and assumptions, which give rise to values. These beliefs, assumptions and values are often expressed in stories, or metaphors.

2. These beliefs and assumptions give rise to patterns of behavior.

3. These patterns of behaviors give rise to institutions, such as organization structure, processes and reward systems.

For example, the retailer, Nordstrom believing that customer satisfaction is essential to its business success, famously oriented its associates to deliver exceptional customer service. Stories of truly exceptional customer service circulated both throughout the company and the community. And, you can bet that Nordstrom’s processes and reward system ensured that that behavior would continue to occur.

Cultures tend to be self sustaining, which is one of the reasons we take them for granted. They are like the air that we breathe, and they often seem impervious to change.  One of the reasons for this is that just as our beliefs shape our behavior and our institutions, our institutions also shape our behavior and our experience of what “works” (and therefore, to some extent, our beliefs and assumptions).  For this reason, changing culture is notoriously hard. 

Yet, as the Nordstrom example illustrates, an organizations culture makes a big difference in what it can achieve and how easily it can achieve it, in the same way that who-we-are as individuals shapes our possibilities and the energy we must invest to achieve our goals. 

Is it possible to change organization culture?  Well, given that an organization is comprised of people, its collective history, and its structures, processes, and reward systems, we might ask whether it is possible to change these elements. Certainly, we can change organizational structure, and reward systems. We can reframe and evolve our collective story….  But, can people change?  Is it possible to change ourselves?

I suggest that we can learn a lot about how to evolve our culture by learning how to evolve that bit of culture that we all carry with us: our beliefs, assumptions, and our habitual patterns of behavior.  This kind of change is at the heart of transformative leadership, a key focus of this blog!

Practice

1. What is your organizational culture?  What methodologies do you use to know?

2. How well does your culture support your objectives and explicit strategies for achieving them?  Are there gaps? How might you begin to close those gaps?

3. What has been your experience with successful change, at a personal level? What enabled you to be successful in making the change?

What is Partnership?

In her study of history and anthropology, cultural historian Riane Eisler found that cultures tended to group themselves roughly around two attractor points, which she termed the “dominator model” and the “partnership model.”  In the dominator model of social relations, the social structure is generally hierarchic and authoritarian, and maintained through fear and the hope of reward.  Power is control-oriented, and “goodness” is often equated with compliance. 

Conversely, in Partnership model of relations, social relationships are more egalitarian, including more sexually egalitarian. Each person has creative power and persons collaborating together generate a creative synergy, in which the sum is greater than the parts.  In both cases, social structures both reflect and reinforce a dominator or Partnership model of relationships.  

How does this relate to leadership?  If we imagine that leadership entails vision, communication and strategy, we might observe that our personal orientation shapes each of these three elements:

  • What is an appropriate and worthy vision for our organization?
  • Is our communication with others monological or dialogical?
  • What kind of organization and culture can best help us achieve our vision? 

Welcome!

Welcome to The Partnership Leader!  As the title suggests, this blog discusses leadership — in particular, a Partnership approach to leadership. The term, Partnership (with a capital P), was coined by cultural historian Riane Eisler and describes an emerging type of leadership that is both very applicable to the dynamic world in which all of our organizations presently operate, and intrinsically rewarding for its practitioners.

Background 

This blog has been many years in the making. As a woman and leader in the high technology industry, I have had the opportunity to work with some of the industry’s most progressive and visonary leaders. Yet, even in these relatively enlightened environments, I sometimes felt that organizational norms hindered rather than helped us to achieve our goals. Although collaboration was essential to organizational success, structures, reward systems and organizational dynamics tended to encourage competition; being heard in meetings often involved grabbing and holding the “ball” of meeting airtime, limiting the scope of ideas considered; and organizational learning and flexibility seemed to be constrained by a network of vested interests. Communications flowed regularly from the top, yet employees complained that “communications are poor.” 

Over time, I came to learn that the sense of dissonance that I sometimes felt with respect to “business as usual” was not unique to me or my industry, but was shared by many women and men in the corporate world. My conversations with leaders in sectors as diverse as high technology, health care, non-profits, education, and consulting have confirmed that these problems can be found in virtually every industry.  I also found a hunger, at almost every level of the organization, for meaningful work, and a workplace which encourages mutual respect, trust, collaboration, and in which team members can make their fullest contribution.  

In my doctoral studies, I discovered how a network of assumptions shapes our worldviews and by extension the social structures we create. I was fortunate to meet and have the opportunity to collaborate with Professor Alfonso Montuori, a pioneer in applying Riane Eisler’s Partnership framework to leadership and organizations and director of the graduate program in Transformational Leadership at the California Institute of Integral Studies.  

According to Montuori, the bureaucratic structure and the modern management style, still used by many organizations, is an historical creation, developed and adapted by men for a particular purpose and environment. As a historical creation, it reflects the assumptions its creators held about about the nature of the world, and us as human beings. The successes of modern organizations have been well-documented; yet, it has become widely recognized that many of the fundamental assumptions that underpin this approach, are no longer true and, certainly, the environment has changed radically!

Therefore, if we and are organizations (and our larger world as a whole) are to thrive, we must adapt a creative approach to leadership and organization; to test old assumptions and determine if they are still true; to think afresh for ourselves, rather than follow the well-worn path of “business as usual.” Fortunately, as we navigate this new territory, we have some guideposts in the emerging thought of many pioneering theorists and practitioners, such as Riane Eisler, Alfonso Montuori, Isabella Conti, Ronald Purser, Margaret Wheatley, Peter Senge and others.

Purpose 

The purpose of this blog is to:

>  share ideas about how a Parternership framework provides both a useful way of understanding how and why organizations must evolve to survive and thrive, and a strategy for achieving successful and enduring change;

>  develop a larger conversation to explore, develop and share our experiences putting these strategies into action. Together, we can explore the leading edges of leadership thought and practice.

Although this blog is written for both practitioners and academics, my bias is towards making these ideas accessible to practioners. Therefore,  although I will point towards some excellent sources, you won’t tend to find the same rigor in citation and language as you will find in an academic journal on the same subject!

The term, journey, is often used to describe a shared experience that involves learning and growth. It’s my hope that our conversation together on this (and other, related blogs) will constitute a rewarding journey for all who participate, and that our work together will help a larger number of people experience the effectiveness and satisfaction of Partnership in their organizational lives.

In Partnership,

Lisa